The Write Studio FAQs
FAQs
Exchange and Refund Policy
Do you offer
refunds and exchanges?
All orders are non-refundable and
non-exchangeable.
I opened my parcel and I didn’t find what I ordered/the products
appear damaged.
Oh no! We're
really sorry this happened. On the rare occasion that something has gone wrong,
do let us know and we will strive to fix it as soon as we can.
If we sent
you the wrong items or your items appear damaged, please send an email to:
shipping@thewritestudio.co with the following information:
·
Your order number,
·
Your full name and shipping address,
·
Photos of the product(s) and the packaging
boxes it came in,
·
A description of the damage/the product(s)
originally ordered, whichever applicable.
Please note that The
Write Studio will not be
liable for any damage caused by our shipment service providers: DHL Express,
FedEx, DHL Parcel Direct,or PosLaju.
May I amend or cancel my order?
We can only amend or cancel orders within 24 hours from when your
order is placed. Please check our processing and shipping times before ordering
if you believe you may need to amend or cancel your order.
I received my product, but it looks different to the image on
the website.
Product
Photograph:
Please bear in mind that different screens display colours
differently - colours on actual products may vary slightly from the image you
see on screen.
Product
Illustration:
Certain product information might be displayed in a graphic
format for illustration purposes only. We suggest that you contact us if you
like to get more information.
Payment
What payment methods do you accept?
You may pay with your credit or debit card via a PayPal gateway.
We also offer the option of bank transfer for customers based in Malaysia. Please
reach out to us if you have trouble completing your purchase.
Email us Message us on Facebook
I don't have a Paypal Account. Do I need to register for an
account to pay for my purchases?
Nope! You
can do a one-off payment via Paypal even though you don't have an account with
them. After you've clicked into Paypal Checkout, just scroll down and click Pay
with Debit or Credit Card, fill in your details, and there you go! Your card
will be charged immediately just like any other purchase - it's really simple!
I’m Malaysian. How do I make
the payment once I’ve selected Bank Deposit?
You may opt to transfer the
payment via
1. a cash deposit machine at the bank, or better
yet, or
2. online transfer i.e. M2U, Cimb Clicks etc.
If you’re using option B,
kindly put your order number (BXXXXX) as
the recipient reference and email a photo/screenshot of the payment receipt to hello@thewritestudio.co for
us to confirm your order. Failure to do so may cause a delay in the processing
of your order.
Shipping
Where do you
deliver?
We ship our
products worldwide from Kuala Lumpur! We’ve
partnered up with DHL and Aramex to ensure that no matter where you are in the
world, you can have the chance to experience our products :)
*except to Israel & to private addresses in Russia (please
see below)
Shipping to Israel
Shipping to Israel
We are unable to ship our
products to Israel due to the fact that our company, being based in Malaysia,
does not have any business relationship with Israel. However, you may input the
shipping address of any friend/relative of yours in a different country - we
can ship your order to that address and they can go on to ship your parcel to
you in Israel (do take note that the shipping fee would depend on the country
you are shipping it to).
Shipping to Russia
The updated shipping and
customs laws by Russia no longer allow us to ship to private individuals and/or
addresses. We can only process and ship your order to a university/company
address.
SHIPPING100 Discount Code Disclaimer
This code only grants you
free shipping for orders above $100 if the total shipping cost is $40 or
less.
Shipping
costs and times vary according to the destination. For an estimate of shipping
times and costs, please check out our shipping information here.
Do you offer express shipping? How long does it
take and how much does it cost?
Yes! We’ve got you covered :) Please select the ‘DHL
Express’ option at checkout if you wish to receive your products sooner. Please
refer to our shipping information page here for more estimates
depending on your location.
However, please note that our personalised products take 10–15
days to process. If you would like to expedite the personalisation process as
well, please send us your order number, personalisation request, and the
date you would need the planner by, to: hello@thewritestudio.co.
Do I have to pay for customs?
As much as
we try to minimise issues relating to customs and import taxes, we have no
control over them :( If charged, customers are liable for all import duties,
customs, and local sales taxes levied by the country where the order is being
shipped into. Payment of these charges is necessary to release your order from
customs on arrival. Unfortunately, we are unable to advise on the levy amount
as it varies on countries and regulations. We hope you understand!
Can I track my order?
Yes, orders
within Malaysia as well as international orders can be tracked. Once we ship
out your order, we will send you a confirmation email with your tracking link
and tracking number to trace your parcel. You may also visit these
websites to track your parcel:
Aramex Tracking Portal DHL Express Tracking Portal Global Mail Tracking Portal
PosLaju
Tracking Portal
Press
I’m a writer and
I’d like to feature The Write Studio products on my news platform/website/blog.
Thank you for choosing to feature
us, we’re so glad you like what you see! Please send us an email
at: hello@thewritestudio.co and we’ll get back to you as soon as
we can.
Wholesales
I’m a retailer and I wish to sell The Write Studio products in
my store.
Here at The Write Studio we are always on the
lookout to help businesses add a little more fun to their brand. Please email
your partnership request to: wholesale@thewritestudio.co and we’ll be
in touch :)